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In this section
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Experiential SurveysWe send out questionnaires to all our users at key stages of our processes. We use to the valuable feedback that all our users give to help us measure our performance, levels of satisfaction and how our users benefit most from the support we give. All of this information also helps us to improve our processes further. If you prefer to complete these questionnaires electronically you can download them using the links below. Please email the completed questionnaires to feedback@ilf.org.uk.
User satisfaction questionnaire
We send this questionnaire to all our users after they start to receive payments from us.
User review questionnaire
This questionnaire is sent to all our users after we have reviewed their case every two years. |
