13 November 2007: User Group Meeting

Meeting of the ILF User Group to discuss aspects of ILF "customer care" including:

• User experiences of customer service - good and bad
• The way complaints are dealt with
• Recording/monitoring telephone calls for quality assurance and training
• Opening hours
• How does ILF compare with other customer-focused organisations?
• How could the level of customer care be improved?

Members of the user group have been invited to attend this meeting at the offices of the Independent Living Funds.  If you have opinions you wish to discuss, please contact the User Liaison Manager on 0115 945 0773 or email: feedback@ilf.org.uk 

Notes from the meeting will be published after 13 November.