In this section

Operations Director Job Description

GRADE: Director

REPORTS TO: CEO

LOCATION: Independent Living Funds, Nottingham City Centre

JOB PURPOSE: To ensure that the ILF’s administration of client service is carried out efficiently and effectively. To ensure that the Payment Assurance and Security Programmes, and the management of Overpayments are carried out efficiently and effectively.

KPIs

  • Operations Directorate business plan
  • Actual expenditure against budget
  • Risk Management
  • Efficiency measures
  • Average Actual Clearance times for New Applications and Reviews.
  • Accuracy of Offers, Awards and Payee details to agreed standards.
  • Complete timescales for Reviews
  • Payment Accuracy standards.
  • Payment Security standards

KEY TASKS

  • Develop a 3-year strategic plan for the Operations Directorate.
  • Develop annual business plans identifying key activities and priorities.
  • Implement and communicate operational strategies and solutions in line with the ILF business plan.
  • Set and Manage performance targets
  • Ensure staffing levels are met and managed
  • Ensure professional management standards are adhered to
  • Maintain working knowledge of ILF policies and policies and regulations governing the ILF
  • Set and monitor Operational budgets
  • Ensure the Operations business continuity and recovery requirements are met
  • Ensure all policies and procedures relating to the
  • Operations Directorate are appropriate to the business and operational needs of the organisation.
  • Make senior level case work decisions
  • Improve the ratings of issues on the Risk Register that are owned by the Operations Directorate

KEY SKILLS

  • Relationship management and interpersonal skills
  • Communication, influencing and negotiating skills
  • Policy development and Implementation
  • Project management
  • Presentation skills
  • Research and Report writing skills
  • Problem solving and decision making
  • Change Management
  • Coaching & People management
  • PC literate with PowerPoint, Excel and Word skills

KEY ATTRIBUTES

  • Professional and positive approach
  • Self motivated
  • Strong in building relationships and able to communicate at all levels
  • Team player, and able to work on own initiative.
  • Dynamic and Creative

ESSENTIAL QUALIFICATIONS: None but graduate level preferred.

OTHER DUTIES: Specialist projects as agreed with the CEO to support the business requirements of the organisation. In addition, the Director will be prepared to carry out any other reasonable duties requested by the CEO.

To apply, please send a detailed CV together with a covering letter explaining why you feel you are suitable for the role to Gillian Smith, HR Director, Independent Living Funds, PO Box 7525, Nottingham NG2 4ZT or email gillian.smith@ilf.org.uk. Please include details of your current remuneration package.


The Independent Living Funds website aims to conform with current web standards and W3C Web Content
Accessibility Guidelines priority 1,2 and 3. If you experience any accessibility issues please contact us.

Level Triple-A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 Valid XHTML 1.0! Valid CSS!

Powered by Chapter Eight