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Your Questions Answered

Frequently Asked Questions (FAQs)Frequently Asked Questions (FAQs)
Click on any of the subjects to see the frequently asked questions and answers.
Information Leaflets
Read our User Guide for information about the ILF assessment process, how offers are calculated, how payments are made, financial assessments, party wall notices advice, overpayments and changes in circumstances over 22 clear and concise leaflets.
Professionals' User Guide
An extensive detailed guide to policies and procedures published for Social Workers and other professionals who have involvement with the ILF. The PUG covers everything from eligibility criteria to financial assessments and reviews.
Advice for Employers
Becoming an employer can be daunting. Employing personal assistants carries certain legal responsibilities. It can sometimes be difficult to get advice on these matters, or to know where to go for information. This section features a link to the Department of Trade and Industry website containing extensive helpful advice for employers and employees.

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